Refund policy
At Stayuth Skincare, we value your satisfaction. If you’re not fully happy with your purchase, we’re here to help.
30-Day Return Policy
You have 30 days from the shipment date to return your item(s). To initiate a return, contact us at support@stayuthskincare.com with your order details.
- Eligibility:
- Products must be unused and in their original packaging.
- Proof of purchase (e.g., receipt) is required.
- Gift cards are non-refundable.
- Exclusions: Items returned after 30 days, or products that are used, damaged, or missing parts due to reasons not caused by our error, may not qualify for a full refund.
Refunds
- If you are not satisfied with the product we will refund your order minus an $8.00 shipping fee within 30 days of your purchase.
- Once we receive and inspect your returned item, we’ll notify you via email about the approval or rejection of your refund.
- Approved refunds will be credited to your original payment method within 7 business days of processing.
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account or credit card statement.
- Contact your bank or credit card provider, as processing times may vary.
- If the issue persists, email us at support@stayuthskincare.com for assistance.
Sale Items
Refunds are only applicable to regular-priced items. Sale items are not eligible for refunds.
Exchanges
We replace defective or damaged items only. For exchanges, email support@stayuthskincare.com with your order details.
Thank you for choosing Stayuth Skincare! If you have any questions, don’t hesitate to reach out at support@stayuthskincare.com.